Refund & Cancellation Policy
Because Kinoven is validating real customer interest prior to full platform engineering, we maintain a strict 100% unconditional refund policy for all Founding Members. If you decide you do not wish to await the private beta, or if our initial delivery milestones fail to meet your expectations, your purchase will be refunded in full upon request.
Recurring Subscription Model
Kinoven Founding Membership is offered as a recurring software subscription billed monthly:
✦ Subject to actual checkout configuration and promotional coupon availability in Dodo Payments. Applicable sales tax or VAT is calculated by Dodo Payments based on your billing country.
Cancellation Terms & Instructions
You may cancel your monthly subscription at any time without penalty, cancellation fees, or lock-in obligations. Cancellation halts all future rebilling charges.
Method 1 — Self-Serve Customer Billing Portal (Fastest):
Open any receipt or payment confirmation email sent by Dodo Payments and click the “Manage Subscription” or customer portal link. From there, you can view your invoice history, update payment methods, or cancel upcoming renewals with one click.
Method 2 — Email Cancellation Request:
Email founders@kinoven.com with the subject line “Cancel Subscription” from the email address you used at checkout. Please submit your request at least 24 hours prior to your monthly renewal date so our team can process it with Dodo Payments.
How to Request a Full Refund
We provide a 100% money-back guarantee for all founding backers prior to the commercial delivery of the private beta:
- Eligibility: Any founding member may request a full refund of their initial payment before the private beta is launched.
- Delivery Milestone Protection: If initial milestone previews or development updates do not meet your standards, you are eligible for an immediate full refund.
- Submission: Email founders@kinoven.com with your checkout email address and transaction reference.
- Refund Timeline: Once requested, refunds are submitted immediately to Dodo Payments and typically appear on your original payment card within 5 to 10 business days, depending on your bank.
Preventing Billing Disputes
If you experience an accidental charge, duplicate payment, or have any question regarding a charge from Dodo Payments or Kinoven, please reach out directly to founders@kinoven.com before filing a dispute with your bank or card issuer. We are committed to resolving customer inquiries and issuing refunds promptly without hassle.
Have Questions About Your Charge?
Support Email: founders@kinoven.com
Merchant of Record: Dodo Payments (https://dodopayments.com)
Typical Response Time: Within 24–48 hours on business days